Privacy Policy & Confidentiality

Who we are

The website referred to in this privacy policy is and the legal owner of the site is SM Printing and Packaging Ltd. trading as Pro Packaging Boxes with its website as (

We care about how your personal information is used and value your privacy. We recognise that you care about how your data is handled and that it is important to you. We will only collect and use personal information in accordance with this policy, in keeping with our legal responsibilities, and consistent with the principles of full transparency and your rights under the law. For the purpose of the General Data Protection Regulations, we are the Data Controller.

If you buy items or services over the phone, on the internet, or otherwise via any of our websites or through social media interactions with us (our “Services”), you are subject to this Privacy Policy. This Privacy Statement has been implemented across all aspects of our business to fulfill our promise to safeguard your personal information. may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes.

What personal data we collect and How we collect it

When you contact by doing the following, we may gather personal information about you:

  • Purchasing products or services from us
  • Requesting or obtaining a price quote on our products and services
  • Requesting a catalogue or subscribing to an e-newsletter
  • Requesting or obtaining product or material samples
  • Using the website for information
  • Using our Live Chat facility
  • Telephoning, texting, sending an email or letter and communicating with us through other internet channels like social media
  • Attending an event, exhibition, conference, or webinar
  • Face to face visit from our sales team
  • Engaging on our social media platforms

The information we collect from you may include:

  • Your full name, company/organisation name, address, telephone number, email address, job title, and the department you work in.
  • Information about payment details such as bank account, credit card, and PayPal accounts.
  • Artwork including logos, branded graphics, and other such media files for design and printing.
  • Information about the products and services you may require from us (including product/services specifications, the services/products we have provided to you, when and where, what you paid, the way you used our products and services, and so on).
  • Feedback and reviews that you have given to us about our products and services.
  • Your account login details for our websites, including your user name and chosen password.
  • Information about any device you have used to access our services (such as your device’s make and model, browser or IP address) and also how you use our services. For example, if you use our websites, we try to identify when and how you use those websites.
  • Your contact details and details of the emails and other electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication. We want to make sure that our communications are useful for you, so if you don’t open them or don’t click on any links in them, we know we need to improve our Services.
  • Your marketing preferences.

If you do business with us we may also ask for further information about you or your company including finance details.

What third parties do we receive data from

We may contact you using the information provided to us by other companies. We take precautions to ensure that they have your permission to allow us to do so. Please notify us if you believe this is incorrect.

We collect data from a variety of sources, including specialised businesses that provide consumer information (such as credit reference agencies, fraud prevention organisations, databases marketing, and research firms), social media platforms, digital marketing services, and public records.

Information provided to us via cookies uses cookies to help personalise and enhance your online experience when visiting this website. To view our full cookie policy, the cookies used and how you can control the use of these cookies please click this link:

Our Cookie Policy

How we use your data

We use your personal information in several ways to make our services and products available to you:

  • Create invoices and process orders
  • Receive payments or issue a refund
  • Personalise your shopping experience by understanding how you use our websites and provide you with personalised offers or shopping ideas
  • Help us ensure that our customers are genuine and prevent fraud
  • Conduct market research, either ourselves or with reputable agencies
  • For statistical analysis
  • Help us understand more about you as a customer, the products and services you consume, how you consume them, and how you shop across all sales channels, so we can serve you better
  • Target and communicate relevant offers
  • To update your marketing preferences to include or remove you from communications at your request
  • Find ways to improve our services, call center, and websites
  • Contact you about money-saving offers, products, and services from us.
  • Help answer your questions and solve any issues you have

Who we share your data with

Our service providers

We collaborate with partners, suppliers, and agencies so that they may process your personal information on our behalf, but only if they fulfill our criteria for data processing and security. We only disclose data if it is necessary to enable them to provide their services to us or assist them in providing their services to you.

Other organisations and individuals:

In certain situations, we may share your personal information with other businesses. For example:

If we are required to do so by law, as part of any code of practice to which we are subject, or asked to do so by a public or regulatory authority such as the Police or the Department for Work and Pensions.

If we need to do so to exercise or protect our legal rights, users, systems, and services.

How we Protect your personal information safe

We are dedicated to maintaining the privacy and security of your information, and we take appropriate technical, physical, and organisational safeguards to secure against any unauthorised access or alteration of, or loss of, your data.

You should also keep in mind that online communications, such as e-mails, are not secure unless they have been encrypted.

How long we retain your data

We will keep track of your information for 3 years to the extent that you use our goods and services. We will retain and manage your personal information indefinitely to provide you with products and services from throughout our business. Your data will always be maintained in accordance with legislation and regulation, and we will never store it for longer than is required.

When your data is no longer required for our legitimate interest, it will be deleted with minimal information retained, such as name and address, to ensure that personal information is not included in future marketing campaigns.

Keeping you informed about our products and services

We would like to keep you informed on the latest fantastic offers, ideas, goods, and services available on that we believe you may be interested in from time to time. We may do so by any means depending on your consent, including but not limited to through the post, email, phone, text message, social media, or by any other electronic means.

We won’t send you marketing messages if you tell us not to but we will still need to send you occasional service-related messages. If you wish to amend your marketing preferences, you can do so either by emailing or contacting us via

For email marketing campaigns you will always be able to instantly unsubscribe from such messages using the link provided within the e-mail.

How to keep your personal information up-to-date

Your personal information must be correct. If you believe this isn’t the case and would like to modify any of your data that has been stored on our website, please email us at

What rights do you have over your data

In most cases, you have the right to access your personal information that we maintain about you. This is known as a “Subject Access Request.” If we agree that we are obliged to provide personal information to you or someone else on your behalf, we will provide you or them with personal information free of charge.

We may request proof of identification and adequate information about your interactions with us in order to identify your personal information if we provide it to you or another person on your behalf.

You can request us to modify any of your personal information if it is incorrect or out of date.

If you would like to exercise these rights, please contact us by using the ‘Contact us’ section on our website.

Asking us to remove or limit our processing of your personal information

If you choose to opt-out, you have the right to object to us using your personal information in certain situations, such as if we aren’t allowed to use it anymore or if you would prefer us not to keep it.

If you would like to exercise this right, please contact us.

Our legal basis for processing your personal information

The majority of our work will be based on “contractual obligation” which simply means we require and utilise your personal information to provide the services you have paid for.

When we are in contact with you regarding items and services that you may be interested in obtaining from us in the future, our basis for processing is “legitimate interest,” because we are engaged in a business discussion and not a personal one. For email marketing campaigns you will always be able to instantly unsubscribe from such messages using the link provided within the e-mail.

Sharing your thoughts

You may be able to interact with our websites using social media platforms such as Facebook and Twitter. For example, by ‘liking,’ ‘sharing,’ or giving a review of our goods or services. This may expose your personal information to the providers of those social networks, as well as their other users,, and your friends or followers. Please keep in mind that it is your duty to implement appropriate privacy settings on your social network accounts so that you are comfortable with how they utilise and share your data.

What to do if you have a complaint

If you have a complaint please contact us at and we shall deal with your request promptly.

If you are still unsatisfied with the way your complaint was addressed, you may refer it to the UK Information Commissioner’s Office.

Links to other websites

We connect our website to other sites. This privacy statement does not cover the links on our website that lead to other websites and organisations. We recommend that you read the privacy statements of the other websites you visit carefully.

Changes to Our Privacy Policy

If you use Our Site, please be aware that we may change this Privacy Policy at any time (for example, if the law changes). Any modifications will be immediately published on Our Site, and you will be deemed to have accepted the terms of the Privacy Policy upon your first usage of Our Site following the changes. We advise that you visit this page on a regular basis to stay informed.

Google Analytics Opt-Out:

To provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.

For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.

Contact us

Please contact us by one of the following methods if you wish to exercise one of your rights as described above, or if you have a concern regarding this policy, the way your personal information is handled, or any other queries:

By Email:

By Post:

Pro Packaging Boxes

Data Protection Specialist,

30 st. James Mall, Hebburn – NE311LF 

Data protection

We are very strict in order to preserve the privacy of your personal data and comply with the General Data Protection Regulations (GDPR) standards, which we fully support.

Resources & Further Information

  • EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”)
  • Privacy and Electronic Communications Regulations 2003 – The Guide